We at Momentum Children’s Charity respect the privacy of our visitors and are committed to preserving your online safety by preserving your privacy at any time you visit or communicate with our site.
Visitors to our website
When someone visits www.moment-um.org we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
How do we collect information from you?
As part of the registration process for our monthly e-newsletter, events and general enquiries we collect personal information. We use that information for a couple of reasons: to tell you about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right. We do not pass on or trade email lists with other organisations and businesses.
We use a third party provider, MailChimp, to deliver our newsletter and emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice (https://mailchimp.com/legal/privacy/).
You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our Data Protection Officer, Bianca Effemey (email@example.com).
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
How is your information used?
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Links to other websites
Access to your personal information
You are entitled to access the personal information that we hold. Email your request to our Data Protection Officer, Bianca Effemey (firstname.lastname@example.org). You are also able to change your marketing preferences at any time by emailing Bianca Effemey or by calling 020 8974 5931. You have the right to ask for a copy of the information we hold about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold).
Information we are provided with will be stored on secure servers. Transaction data is encrypted for your safety.
You should understand data via online transmission is not completely secure. We cannot guarantee full protection and security of data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk. Where applicable you may be given access to sections of our site that require a password. You are responsible for the password’s safekeeping and confidentiality.
How the law applies to Momentum Children’s Charity use of personal Information
We are required under law to make sure that we have a valid ground for processing your data. The law sets out six different grounds for when personal data can be processed (plus additional ones where sensitive data is used) The four legal grounds that are most relevant to Momentum Children’s Charity use of your personal information are:
Momentum Children’s Charity will only process your personal information if any of the following apply:
In some cases we will rely on consent, for example, to send you or make marketing and fundraising emails, phone calls, postal communications and text messages. In addition, if you register as a volunteer it can be very helpful if you share information on any medical conditions that may affect your ability to perform your voluntary work. You can withdraw consent for these channels and activities by contacting email@example.com.
This legal ground for processing means that we can process your personal information if we have a genuine and legitimate reason for doing so, and that reason is not overridden by your rights and interests as an individual.
Examples of the legitimate interests processing activities we undertake are:
To allow us to support families that need us:
To raise the fundraising income to support those who need our help
For administration purposes:
To conduct research
To analyse data to better understand our supporters and tailor our communications to them:
To recruit and manage volunteers:
We have considered and balanced our legitimate interests against individuals’ privacy rights in these scenarios and we do not believe that any adversely affect the rights or interests of our families or our supporters. If you would like to find out more or ask us to stop processing your data in these ways, you can do this at any time by contacting firstname.lastname@example.org.
In some cases, we will be under a contractual obligation to provide you with goods and services, which means that we have to process your data in order to fulfil those obligations. For example if you purchase something from our online shop.
A legal obligation
Sometimes we may have a legal obligation to process information about you – for example we are obliged to keep financial records including Gift Aid for six years. We’re also required to keep a record of your communication preferences, in accordance with the General Data Protection Regulation.
We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
Cookies used on the Website
Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site. No personal details will be shared that could identify you.
We may assemble information about your common internet use with a cookie file. When used, the cookies are downloaded to your computer automatically. The cookie is stored on the hard drive, with transferred information. The data sought by the cookie helps us improve our website and any service offered to you.
Your browser has the ability to decline cookies. This is done by setting your browser options to decline all cookies. Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.